Service & Warranty

| Service & Warranty Program

Sterling Homes have been one of Calgary’s top home builders for over 70 years, thanks to our commitment to quality and service for our valued customers. Our goal is to provide you with an exceptional and supported home experience, where your house is more than just a home, but a place you’re proud to build your life. We couldn’t have done this without the support of our Trade Partners and of course, you, our valued customer.

Warranty Inquiries

Customers who purchased a Sterling home can find the details of Mandatory Warranty Coverage in your purchase agreement, and they are also available through the Alberta New Home Warranty Program at www.anhwp.com through your Homeowner Portal.

Current homeowners, please submit this form for any service and warranty inquiry.

| Meet Our Service Team

Our dedicated Service and Warranty Team is here to provide exceptional care and assurance that your new home meets the highest standards.

| Contact Details

| Office Hours

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 8:00am - 4:30pm
  • 8:00am - 4:30pm
  • 8:00am - 4:30pm
  • 8:00am - 4:30pm
  • 8:00am - 4:30pm
  • Closed
  • Closed

Annette Mort
Warranty Supervisor

Esther Tolentino
Administrative Assistant

Jaspreet Gill
Warranty Representative

Kairyn Belisle
Warranty Representative

Deborah Curran
Warranty Representative

Shawn Krystowsky
Warranty Technical Lead

Nick Mintchev
Warranty Technician

Parminderjit Tak
Warranty Technician

Rick Pearce
Warranty Technician

Endrit Sinjari
Warranty Technician

Brendan McElroy
Warranty Technician

Monthly Home Maintenance

Performing monthly routing maintenance keeps your home safe, comfortable and attractive. Many Homeowners underestimate the importance for regular home maintenance but neglecting it can lead to bigger issues down the line. By performing a monthly check-up, you can identify and address any potential issues before they become a major concern. This in turn can help you:

  • Saves Money
  • Increases Safety
  • Improves Efficiency
  • Protects Your Investment

Warranty Checklist

To make it easy for you to keep track of your monthly home maintenance tasks, we’ve created a comprehensive checklist covering all your home’s key areas.

| GFI Outlets & Troubleshooting

A common query we receive is “How do I reset my GFI plug?” Ground Fault Interrupter (GFI) outlets are essential safety devices designed to protect you from electrical shock by quickly cutting off power when they detect an imbalance in the electrical current. These outlets are commonly used in areas with greater risk of electrical hazards, such as kitchens, bathrooms, and outdoor spaces.

| Key Takeaways

  • Check to see if the light is on
  • Press the reset button and watch for the light to come on
  • There could be up to 4-5 other outlets connected to the same GFI outlet

| Maintaining Furnace & HRV Systems

Furnace and HRV systems are essential for your home’s climate control and air quality. The furnace keeps your home warm during the colder months, while the HRV system helps ventilate your home, exchanging stale indoor air with fresh outdoor air. Regular maintenance of both systems is crucial for optimal performance, energy efficiency, and air quality.

| Key Takeaways

  • Inspect furnace filters monthly to make sure that they are clean
  • Furnace filter replacement is recommended every 2-3 months
  • Inspect your HRV filters each month
  • You can wash your filters with water in the summer and vacuum them in the winter

| Smoke Detector 101

Are you wondering about smoke and carbon monoxide detectors in your home? We’ve gathered the answers to some of the most frequently asked questions to help you understand how these crucial devices work and how to maintain them for your family’s safety.

| Key Takeaways

  • All smoke detectors are hard wired and have battery backups
  • If your battery is dying or depleting, it will beep at 40-60 second intervals
  • A red light indicates that the smoke detector needs to be reset
  • Double check the expire date of your smoke detector
  • Check to see if your device also has C02 detection.